User Survey 2009

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 User Survey 2009 header

 

             
User Survey Results

 

The Lingnan University Library conducted its annual user satisfaction survey in May 2009. A total of 230 valid responses were collected (100 collected in the library; 130 collected online). Please click here for the questionnaire and a breakdown of characteristics of the respondents. You may also click here for a summary of results from 1997 to 2009.

 Please click click button to view the chart Click Here for an Analysis and Library Responses to User Suggestions and Comments

 

Go to Other User Surveys

 

             
Part I - Satisfaction with Library Services

 

Reference Services -- these services include answering questions of all types and complexity, providing orientations to the library, delivering training and conducting online searches.
 
Generally speaking, to what extent are reference services Very Little Little Some Great Very Great Number of Valid Responses
  Helpful 1% 8% 28% 47% 16% 218
  Timely 1% 9% 31% 45% 14% 214
  Friendly 1% 8% 22% 50% 19% 217
  Convenient 1% 9% 23% 52% 15% 216

 

Circulation Services -- these services include circulating materials in and out of the library, processing reserve materials, searching for missing items and management of the stack and reading areas.
 

Generally speaking, to what extent are circulation services

Very Little Little Some Great Very Great Number of Valid Responses
  Helpful 0% 3% 22% 58% 17% 226
  Timely 2% 6% 27% 48% 17% 226
  Friendly 0% 5% 22% 51% 22% 226
  Convenient 0% 4% 22% 54% 20% 225
Note: Percentages may not add to 100 due to rounding

 

Part II - Satisfaction with Information Resources
 
Generally speaking, to what extent are you satisfied with the following information resources Very Little Little Some Great Very Great Number of Valid Responses
  English Books 0% 9% 29% 49% 13% 216
  Chinese Books 3% 11% 32% 44% 10% 202
  Journals & Magazines 2% 12% 36% 39% 11% 204
  Newspaper 2% 7% 27% 48% 16% 204
  Reserve Materials 3% 11% 35% 43% 8% 203
  Electronic Databases 4% 12% 34% 37% 13% 209
  WWW 2% 10% 33% 45% 10% 197
  AV / MLLC Materials 3% 11% 31% 38% 17% 192
  Microfilm 5% 13% 34% 40% 8% 145
  Inter-Library Loans / HKALL 2% 5% 33% 41% 19% 174
Note: Percentages may not add to 100 due to rounding

 

Part III - Satisfaction with Physical Setup
Satisfaction with physical setup can mean a number of things such as: comfort, ease of usage, convenient location, equipment and furniture availability, etc.
 
            

Generally speaking, to what extent are you satisfied with the following physical setup

Very Little Little Some Great Very Great Number of Valid Responses
  Group Study Rooms 3% 9% 24% 46% 18% 197
  Individual Study Carrels 2% 12% 30% 44% 12% 191
  Reading Tables 1% 10% 33% 43% 13% 219
  Air-conditioning and Ventilation 5% 11% 25% 45% 15% 227
  Lighting 1% 3% 21% 54% 21% 229
  Photocopiers 4% 15% 25% 38% 18% 221
Computing Equipment & Network Printing 6% 16% 26% 40% 12% 222
  AV / MLLC Equipment 1% 9% 29% 39% 22% 188
  Other Equipment and Furniture 1% 5% 25% 54% 15% 218
  Quietness 1% 11% 30% 44% 14% 225
  Cleanliness 1% 6% 19% 44% 30% 227
  Security and Personal Property 0% 4% 19% 54% 23% 226
  Opening Hours 4% 8% 26% 43% 19% 229
Note: Percentages may not add to 100 due to rounding