User Survey 2010

Printer friendlyPrinter friendly
 User Survey 2010

 

                              
User Survey Results  

The Lingnan University Library conducted its annual user satisfaction survey in May 2010. A total of 221 valid responses were collected (81 collected in the library; 140 collected online). Please click here for the questionnaire and a breakdown of characteristics of the respondents. You may also click here for a summary of results from 1997 to 2010.

 Please click click here to view the chart Click Here for an Analysis and Library Responses to User Suggestions and Comments

 

Go to Other User Surveys

Library User Survey 2012

Library User Survey 2011

Library User Survey 2009

 

 

 

 

    
Part I - Satisfaction with Library Services

 

 

 

 

   
eference Services -- these services include answering questions of all types and complexity, providing orientations to the library, delivering training and conducting online searches.
 
Generally speaking, to what extent are reference services Very Little Little Some Great Very Great Number of Valid Responses
  Helpful 5% 4% 26% 51% 14% 198
  Timely 4% 11% 29% 42% 13% 196
  Friendly 3% 9% 20% 53% 15% 199
  Convenient 4% 7% 23% 55% 12% 198

 

 

 

 

Circulation Services -- these services include circulating materials in and out of the library, processing reserve materials, searching for missing items and management of the stack and reading areas.
 

Generally speaking, to what extent are circulation services

Very Little Little Some Great Very Great Number of Valid Responses
  Helpful 2% 6% 25% 52% 16% 207
  Timely 2% 8% 29% 48% 14% 203
  Friendly 1% 4% 30% 47% 17% 204
  Convenient 2% 6% 30% 45% 18% 206
Note: Percentages may not add to 100 due to rounding

 

Part II - Satisfaction with Information Resources
 
Generally speaking, to what extent are you satisfied with the following information resources Very Little Little Some Great Very Great Number of Valid Responses
  English Books 1% 9% 29% 48% 14% 195
  Chinese Books 1% 11% 33% 40% 14% 183
  Journals & Magazines 4% 10% 29% 43% 14% 187
  Newspaper 1% 6% 26% 49% 18% 183
  Reserve Materials 3% 7% 39% 39% 13% 190
  Electronic Databases 4% 8% 29% 41% 18% 193
  WWW 1% 6% 29% 48% 16% 182
  AV / MLLC Materials 3% 7% 33% 43% 15% 191
  Microfilm 4% 9% 31% 47% 9% 139
  Inter-Library Loans / HKALL 2% 4% 26% 43% 24% 176
Note: Percentages may not add to 100 due to rounding

 

Part III - Satisfaction with Physical Setup
Satisfaction with physical setup can mean a number of         things such as: comfort, ease of usage, convenient location, equipment and furniture availability, etc.
 

Generally speaking, to what extent are you satisfied with the following physical setup

Very Little Little Some Great Very Great Number of Valid Responses
  Group Study Rooms 3% 12% 32% 38% 16% 184
  Individual Study Carrels 2% 14% 32% 35% 17% 176
  Reading Tables 3% 13% 35% 35% 13% 196
  Air-conditioning and Ventilation 4% 13% 25% 40% 18% 207
  Lighting 2% 6% 17% 53% 23% 208
  Photocopiers 5% 14% 26% 40% 15% 201
Computing Equipment & Network Printing 8% 15% 22% 42% 13% 202
  AV / MLLC Equipment 2% 5% 29% 47% 16% 184
  Other Equipment and Furniture 2% 7% 27% 48% 17% 198
   Quietness 6% 17% 29% 33% 15% 205
   Cleanliness 3% 4% 17% 49% 27% 207
  Security and Personal Property 4% 3% 18% 53% 23% 201
  Opening Hours 6% 5% 23% 44% 22% 207
Note: Percentages may not add to 100 due to rounding