User Survey 2011

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User Survey Results

The Lingnan University Library conducted its annual user satisfaction survey in April 2011. A total of 188 valid responses were collected (77 collected in the library; 111 collected online). Please click here for the questionnaire and a breakdown of characteristics of the respondents. You may also click here for a summary of results from 1997 to 2011.

 Please click to view the chart

 

Go to Other User Surveys

 

Part I - Satisfaction with Library Services

 

Reference Services -- these services include answering questions of all types and complexity, providing orientations to the Library, delivering training and conducting online searches.
Generally speaking, to what extent are reference services Very Little Little Some Great Very Great Number of Valid Responses
  Helpful 3% 4% 19% 54% 20% 175
  Timely 2% 4% 33% 42% 19% 173
  Friendly 4% 8% 22% 42% 24% 170
  Convenient 4% 6% 23% 47% 20% 173

 

Circulation Services -- these services include circulating materials in and out of the Library, processing reserve materials, searching for missing items and management of the stack and reading areas.

Generally speaking, to what extent are circulation services   

Very Little Little Some Great Very Great Number of Valid Responses
  Helpful 3% 6% 20% 51% 21% 180
  Timely 3% 9% 28% 44% 15% 177
  Friendly 2% 7% 21% 50% 19% 175
  Convenient 2% 7% 25% 48% 18% 176
Note: Percentages may not add to 100 due to rounding
 
Generally speaking, to what extent are you satisfied with the following information resources Very Little Little Some Great Very Great Number of Valid Responses
  English Books 1% 7% 28% 44% 20% 175
  Chinese Books 2% 13% 29% 43% 14% 163
  Journals & Magazines 1% 14% 28% 42% 15% 170
  Newspaper 1% 3% 30% 46% 20% 164
  Reserve Materials 1% 14% 27% 44% 14% 162
  Electronic Databases 1% 12% 30% 41% 17% 172
  WWW 2% 7% 29% 43% 18% 148
  AV / MLLC Materials 2% 9% 26% 45% 19% 155
  Microform 5% 10% 34% 41% 11% 105
  HKALL / Interlibrary Loans 3% 4% 24% 49% 20% 150
  Lingnan Digital Archive 4% 7% 28% 43% 18% 162
Note: Percentages may not add to 100 due to rounding
        
Satisfaction with physical setup can mean a number of things such as: comfort, ease of usage, convenient location, equipment and furniture availability, etc.

Generally speaking, to what extent are you satisfied with the following physical setup

Very Little Little Some Great Very Great Number of Valid Responses
  Individual Study Rooms 5% 13% 21% 47% 15% 150
  Group Study Rooms 4% 15% 23% 44% 15% 157
  Individual Study Carrels 3% 13% 26% 44% 14% 149
  Reading Tables 2% 14% 27% 45% 13% 168
  Air-conditioning and Ventilation 4% 7% 27% 44% 19% 183
  Lighting 1% 3% 14% 54% 28% 182
  Photocopiers 5% 18% 21% 41% 15% 177
  Scanners 6% 16% 24% 41% 14% 160
  Computing Equipment & Network Printing 10% 17% 26% 36% 12% 175
  AV / MLLC Equipment 1% 11% 29% 47% 13% 150
  Other Equipment and Furniture 1% 7% 30% 51% 12% 166
  Cafe 3% 9% 33% 40% 15% 162
  Quietness 7% 18% 27% 38% 10% 180
  Cleanliness 1% 10% 16% 48% 26% 182
  Security and Personal Property 1% 6% 20% 48% 25% 181
  Opening Hours 2% 9% 16% 47% 27% 184
Note: Percentages may not add to 100 due to rounding