User Survey 2012

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User Survey Results  

The Lingnan University Library conducted its annual user satisfaction survey in May 2012. A total of 195 valid responses were collected (66 collected in the library; 129 collected online). Please click here for the questionnaire and a breakdown of characteristics of the respondents. You may also click here for a summary of results from 1997 to 2012.

 Please click to view the chart

 

Go to Other User Surveys

 

 

  
Part I - Satisfaction with Library Services

 

Reference Services -- these services include answering questions of all types and complexity, providing orientations to the Library, delivering training and conducting online searches.
 
Generally speaking, to what extent are reference services Very Little Little Some Great Very Great Number of Valid Responses
  Helpful 2% 8% 20% 47% 24% 172
  Timely 2% 5% 27% 48% 18% 168
  Friendly 2% 8% 24% 45% 22% 171
  Convenient 1% 5% 25% 48% 21% 171

 

 

Circulation Services -- these services include circulating materials in and out of the Library, processing reserve materials, searching for missing items and management of the stack and reading areas.
 

Generally speaking, to what extent are circulation services

Very Little Little Some Great Very Great Number of Valid Responses
  Helpful 2% 4% 17% 52% 25% 178
  Timely 2% 6% 18% 49% 25% 176
  Friendly 4% 5% 17% 46% 29% 179
  Convenient 3% 3% 21% 44% 29% 177
Note: Percentages may not add to 100 due to rounding

 

Part II - Satisfaction with Information Resources
 
Generally speaking, to what extent are you satisfied with the following information resources Very Little Little Some Great Very Great Number of Valid Responses
  English Books 1% 10% 17% 56% 16% 166
  Chinese Books 1% 7% 24% 54% 14% 148
  Journals & Magazines 4% 8% 20% 54% 15% 159
  Newspaper 1% 4% 19% 48% 29% 149
  Reserve Materials 1% 10% 27% 44% 18% 158
  Electronic Databases 2% 11% 26% 43% 19% 168
  WWW 1% 7% 27% 48% 17% 141
  AV / MLLC Materials 3% 7% 26% 47% 17% 149
  Microform 3% 11% 36% 41% 10% 112
  HKALL / Interlibrary Loans 1% 7% 22% 46% 25% 149
  Lingnan Digital Archive 2% 7% 27% 46% 18% 148
Note: Percentages may not add to 100 due to rounding

 

Part III - Satisfaction with Physical Setup             
Satisfaction with physical setup can mean a number of things such as: comfort, ease of usage, convenient location, equipment and furniture availability, etc.
 

Generally speaking, to what extent are you satisfied with the

following physical setup

Very Little Little Some Great Very Great Number of Valid Responses
  Individual Study Rooms 9% 12% 27% 36% 16% 149
  Group Study Rooms 8% 14% 25% 34% 19% 144
  Individual Study Carrels 9% 13% 34% 32% 13% 136
  Reading Tables 6% 12% 34% 37% 12% 163
  Air-conditioning and Ventilation 2% 14% 25% 41% 18% 174
  Lighting 0% 5% 22% 47% 26% 176
  Photocopiers 8% 14% 29% 38% 12% 167
  Scanners 4% 17% 32% 31% 15% 159
  Computing Equipment 6% 12% 26% 45% 12% 170
  Network Printing 7% 14% 24% 40% 15% 162
  AV / MLLC Equipment 1% 10% 32% 45% 12% 147
  Other Equipment and Furniture 3% 6% 26% 51% 13% 160
  Café 6% 13% 33% 35% 14% 150
  Quietness 9% 18% 26% 31% 16% 174
  Cleanliness 4% 7% 18% 45% 25% 175
  Security and Personal Property 2% 7% 22% 50% 20% 169
  Opening Hours 2% 9% 20% 44% 25% 174
Note: Percentages may not add to 100 due to rounding