Summary Results for Annual Library User Satisfaction Survey (1997-2012)

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Summary Results for Annual Library User Satisfaction Survey (1997-2012)

[View Statistical Chart]

  2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997

Mean Scores by Categories of Questions
 Library Environment (Cleanliness, Lighting, Air Conditioning, Security, etc) 3.70 3.78 3.71 3.77 3.80 3.81 3.65 3.59 3.68 3.78  

3.72

3.68 3.60 3.67 3.57 3.26
Circulation Services (Helpfulness, Friendliness,  

Timeliness, Convenience)

3.92 3.74 3.71 3.85 3.80 3.69 3.77 3.57 3.55 3.69 3.65 3.50 3.58 3.53 3.55 3.30
Reference Services (Helpfulness, Friendliness,   

Timeliness, Convenience)

3.79 3.75 3.64 3.69 3.75 3.64 3.68 3.53 3.52 3.60 3.58 3.44 3.54 3.55 3.47 3.27
Library Equipments (Computing Equipment, AV Equipment, Furniture, Photocopy Machines, etc) 3.44 3.53 3.53 3.59 3.57 3.58 3.45 3.24 3.32 3.41 3.37 3.25 3.18 3.18 3.06 2.82
Library Collection (Chinese / English Collection,  

Journals, Newspapers, Electronic Collection, etc)

3.71 3.68 3.62 3.53 3.63 3.56 3.64 3.38 3.36 3.44 3.37 3.21 3.21 3.22 3.17 3.06
Special (Reserve, Inter-Library Loans / HKALL) 3.78 3.70 3.66 3.56 3.63 3.53 3.57 3.23 3.21 3.22 3.16 3.04 3.08 3.17 3.07 3.00

All items 3.67 3.66 3.65 3.66 3.69 3.65 3.62 3.43 3.46 3.54 3.50 3.39 3.37 3.40 3.31 3.10
 

Notes: Scores range from 1 (least satisfied) to 5 (most satisfied).