User Survey 2013

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User Survey Results  

The Lingnan University Library conducted its annual user satisfaction survey in May 2013. A total of  225 valid responses were collected (64 collected in the library; 161 collected online). Please click here for the questionnaire and a breakdown of characteristics of the respondents. You may also click here for a summary of results from 1997 to 2013.

 Please click to view the chart 3

 

Go to Other User Surveys

 

 

  
                                                    
Part I - Satisfaction with Library Services

 

Reference Services -- these services include answering questions of all types and complexity, providing orientations to the Library, delivering training and conducting online searches.
 
Generally speaking, to what extent are reference services Very Little Little Some Good Great Number of Valid Responses
  Helpful 3% 3% 17% 55% 22% 210
  Timely 3% 6% 25% 46% 20% 203
  Friendly 2% 4% 19% 47% 28% 210
  Convenient 3% 4% 28% 43% 22% 210

 

 

 

  
Circulation Services -- these services include circulating materials in and out of the Library, processing reserve materials, searching for missing items and management of the stack and reading areas.
 

Generally speaking, to what extent are circulation services

Very Little Little Some Good Great Number of Valid Responses
  Helpful 3% 1% 12% 55% 29% 218
  Timely 3% 7% 20% 45% 25% 216
  Friendly 2% 4% 18% 47% 29% 215
  Convenient 3% 5% 20% 49% 23% 217
Note: Percentages have added to 100 due to rounding

 

Part II - Satisfaction with Information Resources
 
Generally speaking, to what extent are you satisfied with the following information resources Very Little Little Some Good Great Number of Valid Responses
  English Books 3% 8% 23% 48% 18% 205
  Chinese Books 3% 5% 28% 50% 14% 190
  English E-Books 6% 18% 30% 34% 12% 178
  Chinese E-Books 7% 17% 32% 36% 8% 164
  Journals & Magazines 5% 12% 30% 35% 18% 188
  Newspaper 3% 7% 31% 39% 20% 178
  Reserve Materials 4% 8% 29% 39% 20% 189
  Electronic Databases 5% 8% 29% 39% 19% 195
  WWW 3% 7% 27% 41% 22% 215
  AV / MLLC Materials 4% 9% 27% 39% 21% 179
  Microform 6% 7% 32% 40% 15% 137
  HKALL / Interlibrary Loans 6% 3% 18% 40% 33% 184
  Lingnan Digital Archive 6% 7% 34% 39% 14% 166
Note: Percentages have added to 100 due to rounding

 

Part III - Satisfaction with Physical Setup             
Satisfaction with physical setup can mean a number of things such as: comfort, ease of usage, convenient location, equipment and furniture availability, etc.
 

Generally speaking, to what extent are you satisfied with the

following physical setup

Very Little Little Some Good Great Number of Valid Responses
  Individual Study Rooms 8% 13% 23% 38% 18% 163
  Group Study Rooms 7% 9% 26% 42% 16% 168
  Individual Study Carrels 8% 12% 27% 41% 12% 161
  Reading Tables 7% 9% 31% 39% 14% 201
  Air-conditioning and Ventilation 7% 10% 22% 43% 18% 218
  Lighting 3% 4% 17% 50% 26% 218
  Photocopiers 9% 12% 25% 37% 17% 203
  Scanners 8% 10% 32% 34% 16% 180
  Computing Equipment 9% 12% 27% 37% 15% 206
  Network Printing 8% 14% 27% 33% 18% 162
  AV / MLLC Equipment 4% 8% 29% 38% 21% 167
  Other Equipment and Furniture 3% 9% 27% 41% 20% 195
  Café 8% 13% 33% 30% 16% 180
  Quietness 10% 9% 26% 38% 17% 215
  Cleanliness 3% 6% 22% 40% 29% 218
  Security and Personal Property 3% 2% 20% 50% 25% 209
  Opening Hours 6% 6% 16% 45% 27% 222
Note: Percentages have added to 100 due to rounding