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Replies to User Suggestions

Air-conditioning is Too Strong

Thank you for your suggestion.

We had inspected and adjusted the air-conditioning system for the Library 3/F to 25 degree Celsius in accordance with the University’s guideline.  However, the exact indoor temperature may still vary due to the large space of the building and also influenced by outside temperature.  In case, you feel cold next time, please approach our duty staff at the MLLC Counter on Library 2/F or the Circulation Counter on Library 1/F.  Our staff would contact the Facilities Management Division for providing instant support.

ROOM BOOKING POLICY (3 MAY 2017)

Thank you for your email. According to the library policy, the room will be released to others if the user does not show up after 15 minutes (http://www.library.ln.edu.hk/services/room-booking-system/reservation-rules). This will ensure the library facilities can be used in the most effective way.

SUGGESTION ON MOVING THE SELF-SERVICE CHECK-OUT STATION (25 APR 2017)

Thank you for your email and suggestion. 

The current location of the self-service check-out station is near to the Circulation Counter.  The reason is that in case any library user has a problem with using the machine, duty counter staff can provide instant support.  Your understanding would be much appreciated.

SUGGESTIONS ON ENHANCING THE LIBRARY SERVICES (03 DEC 2016)

Thank you for your email again.  Your suggestions are valuable for enhancing our library services.

Please be informed that library users can make use of “Chat with a Librarian” (http://www.library.ln.edu.hk/research/ask-librarian, Service hours during term 1 & 2: Monday - Friday, 2 pm - 6 pm) in Library web page for enquiries and suggestions to the Library.  This channel can solve students’ concern on disclosing their identity.

SUGGESTIONS ON KEYBOARD REPLACEMENT (1 DEC 2016)

Thank for your email. Your suggestion will certainly be useful for us in planning future keyboard replacement.

3/F IS Too COLD (2 Mar 2016)

Thank you very much for your suggestion.  After received your email, my colleague went up to 3/F and check the temperature and found that it’s a bit cool on 3/F.  We contacted Lingnan Facilities Management Department (FMD) and asked them to adjust the temperature on 3/F.  The main area temperature on 3/F is controlled by the central system and need FMD to do the adjustment.  We actually has a system to monitor the temperature in the Library.  We are committed to provide a nice and comfortable environment for our users.  Please feel free to contact us for any suggestions in the future.

NOISE IN THE 3/F (10 NOV 2015)

Dear Sir/Madam,

Thank you for your suggestion.

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