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Thank you for your email again.  Your suggestions are valuable for enhancing our library services.

Please be informed that library users can make use of “Chat with a Librarian” (, Service hours during term 1 & 2: Monday - Friday, 2 pm - 6 pm) in Library web page for enquiries and suggestions to the Library.  This channel can solve students’ concern on disclosing their identity.

Also, thank you for letting us know that there is a contradiction on the WhatsApp service and the Library notice.  We would consider updating the library notice to remind users to switch their mobile phone to silent mode instead of turning off the phone, so users can use WhatsApp to contact with us.

 If we can assist you further, please let us know.

Best Regards,
Andrew Liu
Access and Circulation Librarian


Thanks for your prompt response.  If I did not receive your prompt response, I will not send further information to the library in view of the poor efficiency of public organizations.

Notice of turning off mobile phone is posted at the main entrance and on the walls of the library.  Actually, I did turn off my mobile phone before entering the library.  Regarding your advice to use WhatsApp to report complaints, I just wonder whether this reporting channel violates the notice. 

I have used libraries of overseas universities.  Some of them install a program at their public PCs which allow users to report complaints to library staff for immediate action and attention when they use public PCs.  Their students like this reporting channel, in particular, when the complaint is about their classmates.  This program can solve students’ concern about identity.  According to my knowledge and experience of developing system/website, such application is easy and can be developed quickly.

Lastly, I look forward to keyboard replacement soon.