Replies to User Suggestions

SUGGESTION OF LIBRARY TOOLBAR [27 APR 2009]

Thanks for using the LU Library Toolbar. Please note that the new  Toolbar (ver 1.5.2.) is now available at Digital Library (http://www.library.ln.edu.hk/toolbar/).  To upgrade your Toolbar,  just  by double clicking “Update Toolbar” under the “Tools” button.

NOISE IN THE LIBRARY [20 Apr 2009]

Thank you for your comment and suggestion to the Library. The Library has been trying our best to serve the diversified user needs. We provide facilities and equipment for students who work alone or in group. From our observation, our students are generally making good use of the computing facilities and conducting work at a reasonable noise level. Library staff will remind users to keep quiet if they are talking loudly in the Library.

COMMENT ON LIBRARY COMPUTING AND PRINTING EQUIPMENT [07 Mar 2009]

Thank you for your comment on library computing and printing equipment. We note the fact that most library computers are occupied for use in the daytime. In case you do not find a free computer during the peak hours, please try to go to the Main Computer Lab (MB202), the computer labs in the academic buildings or the New Academic Block as computer terminals and printing facilities are also available there. We are pleased to inform that to meet the growing computing needs, the University will construct a new super lab on 4/F of the Main Building.

NOISE IN THE LIBRARY [05 Mar 2009]

Referring to your complaint on library staff and cleansing workers talking loudly to their phones in the Library, we have just reminded all staff to keep their voice level down even though they are carrying out official duties.

PROBLEMS ON SCANNER AND COMPUTER [17 Feb 2009]

Thank you for your suggestion to the Library. Would you let us know more details, e.g. the location or no. of the machine, etc., to enable us to check the equipment further. Meanwhile, if you encounter any problems when using the library equipment, please do not hesitate to contact staff at Circulation or Information Commons counter for assistance.

SUGGESTION OF EXTENDING THE OPENING HOURS OF LIBRARY [23 Dec 2008]

The library has been monitoring the usage figures and will adjust its opening hours according to service demand.  Due to resources constraint, we do not have any plan to extend the service hours after 10:00 pm on Friday because the number of users coming to the library is not high.  Please note that the library also provides full services during the weekends to meet the study and research needs for students who are not

NOISE IN THE LIBRARY [18 Dec 2008]

When noticing students talking to a mobile phone in the newspaper reading and study areas, library staff will remind them the rules and regulations. Records will be taken on repeated offences. We shall remind our staff the necessary actions in this regard. Because the Library has 3 floors, we cannot patrol the whole area all time throughout the day, especially in the evening when manpower is concentrated at the counters. Students need to exercise their self-discipline in enabling the space conducive to learning.

LIBRARY TEMPERATURE [13 Dec 2008]

The Lingnan Library has been trying our best to provide a comfortable environment for reading and research. However, it should be noted that different areas of the Library have different pattern of user flow, shelf and furniture setting, equipment concentration, etc., so the temperature will not be exactly the same across the entire building. We had forwarded your suggestion to our Facility Management Division for inspection. The air-condition system was checked with temperature adjusted to 25 degree Celsius in accordance with the University's guideline.

LIBRARY DIVISION OF LABOUR[07 Dec 2008]

LIBRARY DIVISION OF LABOUR : Front-line staff and helpers working at the circulation counter are expected to handle general routines of book lending and return. There are senior counter coordinators supervising their work and handle more complicated loan requests and answer questions. For reference enquiries of research topics, they will be referred to the professional librarian on duty at the Information Commons.

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