Replies to User Suggestions

SUGGESTION OF EXTENDING THE OPENING HOURS OF LIBRARY [28 Oct 2005]

SUGGESTION OF EXTENDING THE OPENING HOURS OF LIBRARY: The Library will adjust the opening hours according to demand. For instance, the library opening hours will be extended during the examination period. Upon the University's instruction, the library opening hours will be extended to 10 p.m. for trial in Term 2. After obtaining the actual usage figures, the long term opening policy of the Library will be reviewed. Moreover, a 24-hour reading room (MB204) will be in service soon.

CHECKING OF RETURNED ITEMS [25 Oct 2005]

CHECKING OF RETURNED ITEMS: Concerning the checking of returned exercise books, it is not easy to identify if the exercise is done and marked on the book by the current borrower or the former ones. Moreover, given the huge volumes of circulation, it does not appear practical for library staff to check every page before and after check-out and make sure that the books are returned clean and tidy. However, we shall further investigate and see what we can do to improve the situation.

PROVIDING BALL PENS [25 Oct 2005]

PROVIDING BALL PENS: The Circulation Librarian will organize some ball pens in the public area as a trial. If the response is good, we will provide the service on a long-term basis.

BOOK ORDERING [25 Oct 2005]

BOOK ORDERING: The Library Budget is allocated to Academic Departments. The latter will review new titles and instruct the Library to order books or other information resources that are relevant for their teaching and research activities. The Acquisitions Librarian will forward your suggestion of purchasing more IELTS materials to the English Department for consideration.

NOISE IN THE LIBRARY [4 Oct 2005]

NOISE IN THE LIBRARY : The Library has been providing a quiet study environment for its users. However, given the changing method of learning and scholarship, more and more students require a collaborative working environment in the Library where they can discuss in a low voice and look for solutions . Some areas of the Library have been designated for such purposes. Nonetheless, we are of the opinion that at present the noise level is within the acceptable level. Should you find a particular library area appears too noisy, please contact the Circulation Counter for assistance.

CLEANLINESS OF KEYBOARDS [10 Aug 2005]

CLEANLINESS OF KEYBOARDS: Thank you for your comment on the cleanliness of keyboards. We have looked at the matter and reminded the cleaners to carry out their cleaning duty in a more thorough way. We shall clean all public keyboard this week to ensure that the problem is resolved. Should you come across any piece of equipment that is considered not clean / hygienic enough, please feel free to contact Mr. Tommy Yeung, Associate Librarian, at 2616 8566 or email: tyeung.ln.edu.hk. or Mr. Joseph Lam, Circulation Librarian at 2616 8580 for immediate attention.
 

POOR HYGIENIC CONDITION OF LIBRARY TOILETS [27 Apr 2005]

POOR HYGIENIC CONDITION OF LIBRARY TOILETS:  Thank you for your comment on the captioned subject dated 27 April 2005. Please note that the library toilets are cleaned 6 times a day, i.e. twice in the morning, afternoon and evening on the weekdays. The time of cleaning is put down on the record sheet attached to the door. The Facilities Management Division will also send staff to inspect the cleaning result.

IELTS PREPARATION CLASS [27 Feb 2005]

IELTS PREPARATION CLASS:  Reply from ELEAC --"The Library has diverted your request for help on preparing for the IELTS exam, I am pleased to let you know that the English Language Education & Assessment Centre (ELEAC) does offer a 1-credit IELTS preparation class this term but perhaps you have missed the registration for the course. There is a chance that the preparation class will be run again this summer. In the meantime, could I suggest that you keep a close watch on the information of course offerings posted by Registry for this summer.

REPORTING AN INACCURACY CATALOGUING RECORD [21 Feb 2005]

REPORTING AN INACCURACY CATALOGUING RECORD: Thank you for reporting the problem to us. Please note that the Library Cataloguing Team has already taken immediate action to make the necessary changes. If you find any problem in our cataloguing records in the future, please feel free to let us know.
 

BORROWING PRIVILEGES [27 Sep 2004]

BORROWING PRIVILEGES: Please note that the Baptist University Library and Lingnan University Library have mutual agreement on providing access to undergraduate students (Yr. 1 to Yr. 3) by showing a valid university student card to the security post. Undergraduate students of both institutions are free to visit the other library. However, only reader's privilege, i.e. materials must be consulted in-house, not borrower's privilege of checking out materials, is allowed.

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