Ask a Librarian

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Need help finding information or doing research? You can:

1. Chat with a Librarian

Service hours during term 1 & 2 : Monday - Friday, 2pm - 6pm.

If you have enquiries while chat is off, please use the email form below.

Chat requires JavaScript.

Chat Reference Service Guidelines

2. Email to or

Click here to submit your enquiry online.

3. WhatsApp a Librarian : 6057-6002 

Scan the QR code on the right / click HERE and save the number in your mobile device! Whatsapp qr code

Service Hours : 11:00-19:00 (Monday to Friday)

(WhatsApp messages received beyond the service hours will be answered on the next service day, we do appreciate if WhatsApp messages are received 10 minutes before the closing time of the service)

WhatsApp Service Guidelines


4. Visit or phone (2616-8571) our Integrated Helpdesk at the Chiang Chen Information Commons (1/F) for assistance.


5. For in-depth research assistance

Make an appointment for the Research Consultation Services.


6. You can also click here to submit user suggestions or click here to view our replies to previous user suggestions.