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Introduction

The Lingnan University Library conducted its annual user satisfaction survey in May 2001. A total of 540 valid responses were collected (255 collected in the library; 285 collected online). Please click here for the questionnaire and a breakdown of characteristics of the respondents.

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Results

 Part I - Satisfaction with Library Services

Reference Services -- these services include answering questions of all types and complexity, providing orientations to the library, delivering training and conducting online searches

Generally speaking, to what extent are reference services	Very Little	Little	Some	Great	Very Great	Number of Valid Responses
Helpful	3%	7%	36%	43%	11%	502
Timely	3%	10%	44%	36%	7%	492
Friendly	3%	8%	32%	41%	15%	501
Convenient	3%	12%	39%	38%	8%	496

Circulation Services -- these services include circulating materials in and out of the library, processing reserve materials, searching for missing items and management of the stack and reading areas

Generally speaking, to what extent are circulation services	Very Little	Little	Some	Great	Very Great	Number of Valid Responses
Helpful	2%	8%	33%	45%	13%	519
Timely	3%	12%	38%	40%	7%	509
Friendly	2%	8%	31%	48%	11%	513
Convenient	3%	9%	36%	44%	8%	515

 

 Part II - Satisfaction with Information Resources

Generally speaking, to what extent are you satisfied with the following information resources	Very Little	Little	Some	Great	Very Great	Number of Valid Responses
English Books	3%	13%	41%	38%	5%	499
Chinese Books	5%	19%	43%	28%	5%	499
Journals & Magazines	7%	20%	45%	25%	3%	480
Newspaper	4%	9%	37%	42%	10%	496
Reserve Materials	5%	18%	44%	28%	5%	475
CD-ROM Databases	4%	20%	45%	28%	3%	393
WWW	1%	10%	38%	40%	12%	477
AV / SAC Materials	5%	18%	45%	28%	5%	399
Microfilm	5%	23%	48%	22%	3%	293
Inter-Library Loans	11%	23%	41%	20%	6%	328

 

 Part III - Satisfaction with Physical Setup

Satisfaction with physical setup can mean a number of things such as: comfort, ease of usage, convenient location, equipment and furniture availability, etc.	Very Little	Little	Some	Great	Very Great	Number of Valid Responses
Group study rooms	7%	25%	39%	25%	5%	443
Individual study carrels	3%	11%	33%	43%	10%	478
Reading tables	2%	8%	37%	45%	8%	505
Air-conditioning and ventilation	2%	7%	22%	50%	19%	518
Lighting	2%	4%	23%	54%	17%	525
Photocopiers	7%	23%	38%	29%	4%	499
PC and computer terminals	5%	19%	40%	30%	6%	506
AV / SAC Equipment	2%	19%	46%	31%	3%	398
Other equipment and furniture	1%	11%	42%	40%	6%	484
Quietness	3%	9%	28%	45%	14%	520
Cleanliness	1%	3%	18%	52%	27%	524
Security and personal property	2%	10%	29%	45%	15%	497
Opening hours	8%	13%	32%	38%	9%	520

 Part IV - "In what area(s) does the Library need immediate attention?"

    User Comments and Suggestions

    Responses from the Library