Library User Survey 2006    Library User Survey 2005    Library User Survey 2004    Library User Survey 2003    Library User Survey 2002 Library User Survey 2001 The Lingnan University Library conducted its annual user satisfaction survey in May 2007. A total of 227 valid responses were collected (102 collected in the library; 125 collected online). Please click here for the questionnaire and a breakdown of characteristics of the respondents. You may also click here for a summary of results from 1997 to 2007.  Please click to view the chart

Reference Services -- these services include answering questions of all types and complexity, providing orientations to the library, delivering training and conducting online searches.   Generally speaking, to what extent are reference services Very Little Little Some Great Very Great Number of Valid Responses   Helpful 1% 5% 24% 57% 13% 212   Timely 1% 10% 32% 49% 7% 210   Friendly 2% 7% 22% 55% 14% 215   Convenient 2% 8% 31% 49% 10% 211   Circulation Services -- these services include circulating materials in and out of the library, processing reserve materials, searching for missing items and management of the stack and reading areas.   Generally speaking, to what extent are circulation services Very Little Little Some Great Very Great Number of Valid Responses   Helpful 1% 6% 21% 58% 13% 215   Timely 3% 9% 30% 49% 9% 213   Friendly 2% 4% 21% 57% 16% 215   Convenient 2% 7% 27% 53% 12% 214 Note: Percentages may not add to 100 due to rounding

Generally speaking, to what extent are you satisfied with the following information resources Very Little Little Some Great Very Great Number of Valid Responses   English Books 1% 7% 36% 46% 10% 206   Chinese Books 1% 11% 36% 43% 9% 205   Journals & Magazines 0% 14% 33% 41% 12% 205   Newspaper 0% 6% 21% 55% 17% 208   Reserve Materials 4% 13% 34% 43% 6% 202   Electronic Databases 2% 7% 31% 44% 16% 202   WWW 1% 8% 31% 45% 14% 189   AV / MLLC Materials 3% 12% 30% 42% 13% 181   Microfilm 5% 15% 36% 41% 3% 117   Inter-Library Loans / HKALL 1% 8% 23% 46% 23% 164 Note: Percentages may not add to 100 due to rounding

Satisfaction with physical setup can mean a number of things such as: comfort, ease of usage, convenient location, equipment and furniture availability, etc.   Generally speaking, to what extent are you satisfied with the following physical setup Very Little Little Some Great Very Great Number of Valid Responses   Group Study Rooms 3% 11% 30% 42% 14% 171   Individual Study Carrels 6% 11% 27% 44% 11% 175   Reading Tables 2% 11% 25% 51% 11% 212   Air-conditioning and Ventilation 5% 14% 22% 46% 14% 219   Lighting 1% 2% 19% 63% 14% 220   Photocopiers 3% 7% 29% 44% 17% 214    Computing Equipment & Network  Printing 6% 11% 29% 39% 15% 214   AV / MLLC Equipment 1% 8% 31% 45% 15% 182   Other Equipment and Furniture 0% 5% 27% 54% 13% 206   Quietness 7% 9% 26% 41% 17% 217   Cleanliness 0% 2% 14% 56% 29% 219   Security and Personal Property 0% 6% 21% 52% 20% 208   Opening Hours 2% 7% 15% 40% 36% 220 Note: Percentages may not add to 100 due to rounding

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