User Survey Results


The Lingnan University Library conducted its annual user satisfaction survey in May 2008. A total of 229 valid responses were collected (89 collected in the library; 140 collected online). Please click here for the questionnaire and a breakdown of characteristics of the respondents. You may also click here for a summary of results from 1997 to 2008.

 Please click to view the chart   

Part I - Satisfaction with Library Services
 
Reference Services -- these services include answering questions of all types and complexity, providing orientations to the library, delivering training and conducting online searches.
 

Generally speaking, to what extent are reference services

Very Little Little Some Great Very Great Number of Valid Responses
  Helpful 0% 4% 23% 56% 17% 222
  Timely 2% 7% 32% 47% 12% 217
  Friendly 1% 4% 19% 54% 22% 218
  Convenient 1% 8% 23% 54% 14% 220
 
Circulation Services -- these services include circulating materials in and out of the library, processing reserve materials, searching for missing items and management of the stack and reading areas.
 

Generally speaking, to what extent are circulation services

Very Little Little Some Great Very Great Number of Valid Responses
  Helpful 1% 2% 23% 53% 21% 216
  Timely 2% 9% 28% 45% 16% 215
  Friendly 0% 4% 24% 50% 22% 215
  Convenient 2% 4% 27% 51% 16% 218
Note: Percentages may not add to 100 due to rounding

 


Part II - Satisfaction with Information Resources
 

Generally speaking, to what extent are you satisfied with the following information resources

Very Little Little Some Great Very Great Number of Valid Responses
  English Books 1% 8% 27% 54% 10% 208
  Chinese Books 1% 9% 35% 46% 9% 206
  Journals & Magazines 1% 13% 28% 45% 13% 210
  Newspaper 0% 3% 19% 53% 25% 203
  Reserve Materials 1% 11% 38% 39% 11% 208
  Electronic Databases 1% 7% 28% 50% 14% 201
  WWW 1% 4% 35% 48% 12% 190
  AV / MLLC Materials 2% 9% 29% 42% 18% 195
  Microfilm 4% 11% 33% 39% 13% 127
  Inter-Library Loans / HKALL 1% 7% 26% 45% 21% 184
Note: Percentages may not add to 100 due to rounding

 


Part III - Satisfaction with Physical Setup
 
Satisfaction with physical setup can mean a number of things such as: comfort, ease of usage, convenient location, equipment and furniture availability, etc.
 

Generally speaking, to what extent are you satisfied with the following physical setup

Very Little Little Some Great Very Great Number of Valid Responses
  Group Study Rooms 2% 12% 26% 45% 15% 191
  Individual Study Carrels 5% 11% 28% 44% 12% 187
  Reading Tables 1% 8% 34% 44% 13% 215
  Air-conditioning and Ventilation 2% 8% 21% 48% 21% 220
  Lighting 1% 4% 15% 60% 20% 221
  Photocopiers 3% 10% 27% 45% 15% 215
   Computing Equipment & Network
 Printing
7% 15% 27% 39% 12% 219
  AV / MLLC Equipment 1% 5% 30% 53% 11% 190
  Other Equipment and Furniture 0% 2% 30% 57% 11% 210
  Quietness 5% 9% 31% 39% 16% 220
  Cleanliness 0% 3% 12% 58% 27% 222
  Security and Personal Property 0% 5% 19% 54% 22% 214
  Opening Hours 5% 8% 22% 45% 20% 219
Note: Percentages may not add to 100 due to rounding

 


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Lingnan University Library, 8 Castle Peak Road, New Territories, Hong Kong
Telephone: (852) 2616-8586  Fax: (852) 2891-4522