Library User Survey 2007    Library User Survey 2006    Library User Survey 2005    Library User Survey 2004    Library User Survey 2003    Library User Survey 2002 Library User Survey 2001 The Lingnan University Library conducted its annual user satisfaction survey in May 2008. A total of 229 valid responses were collected (89 collected in the library; 140 collected online). Please click here for the questionnaire and a breakdown of characteristics of the respondents. You may also click here for a summary of results from 1997 to 2008.  Please click to view the chart

Reference Services -- these services include answering questions of all types and complexity, providing orientations to the library, delivering training and conducting online searches.   Generally speaking, to what extent are reference services Very Little Little Some Great Very Great Number of Valid Responses   Helpful 0% 4% 23% 56% 17% 222   Timely 2% 7% 32% 47% 12% 217   Friendly 1% 4% 19% 54% 22% 218   Convenient 1% 8% 23% 54% 14% 220   Circulation Services -- these services include circulating materials in and out of the library, processing reserve materials, searching for missing items and management of the stack and reading areas.   Generally speaking, to what extent are circulation services Very Little Little Some Great Very Great Number of Valid Responses   Helpful 1% 2% 23% 53% 21% 216   Timely 2% 9% 28% 45% 16% 215   Friendly 0% 4% 24% 50% 22% 215   Convenient 2% 4% 27% 51% 16% 218 Note: Percentages may not add to 100 due to rounding

Generally speaking, to what extent are you satisfied with the following information resources Very Little Little Some Great Very Great Number of Valid Responses   English Books 1% 8% 27% 54% 10% 208   Chinese Books 1% 9% 35% 46% 9% 206   Journals & Magazines 1% 13% 28% 45% 13% 210   Newspaper 0% 3% 19% 53% 25% 203   Reserve Materials 1% 11% 38% 39% 11% 208   Electronic Databases 1% 7% 28% 50% 14% 201   WWW 1% 4% 35% 48% 12% 190   AV / MLLC Materials 2% 9% 29% 42% 18% 195   Microfilm 4% 11% 33% 39% 13% 127   Inter-Library Loans / HKALL 1% 7% 26% 45% 21% 184 Note: Percentages may not add to 100 due to rounding

Satisfaction with physical setup can mean a number of things such as: comfort, ease of usage, convenient location, equipment and furniture availability, etc.   Generally speaking, to what extent are you satisfied with the following physical setup Very Little Little Some Great Very Great Number of Valid Responses   Group Study Rooms 2% 12% 26% 45% 15% 191   Individual Study Carrels 5% 11% 28% 44% 12% 187   Reading Tables 1% 8% 34% 44% 13% 215   Air-conditioning and Ventilation 2% 8% 21% 48% 21% 220   Lighting 1% 4% 15% 60% 20% 221   Photocopiers 3% 10% 27% 45% 15% 215    Computing Equipment & Network  Printing 7% 15% 27% 39% 12% 219   AV / MLLC Equipment 1% 5% 30% 53% 11% 190   Other Equipment and Furniture 0% 2% 30% 57% 11% 210   Quietness 5% 9% 31% 39% 16% 220   Cleanliness 0% 3% 12% 58% 27% 222   Security and Personal Property 0% 5% 19% 54% 22% 214   Opening Hours 5% 8% 22% 45% 20% 219 Note: Percentages may not add to 100 due to rounding

Best viewed in Java enabled NS 6.0, IE 6.0, 1024 x 768
Lingnan University Library, 8 Castle Peak Road, New Territories, Hong Kong
Telephone: (852) 2616-8586  Fax: (852) 2891-4522