A big thank you to everyone that participated in our 2019 Library User Satisfaction Survey. We received 253 responses this year. The overall satisfaction score is 4.04 in a 5-point scale. The majority of respondents were undergraduate students (51%), followed by postgraduate students (22.6%). Please click Respondents tab for the details of the respondent's profile.
“Reference Services” receives the highest average score of 4.22 points among all the service categories. This is followed by “Circulation Services” and “Specific Circulation Services” (i.e. HKALL/Interlibrary Loan and Book Reserve Services) that both get an average score of 4.21 points. For individual items, “Security” (4.32), “Reference Services – Friendly” (4.30), and “Circulation Services – Helpful” (4.27) are the top 3 items. In general, most of the items in this survey have similar scores when compared to 2018.
We also get very encouraging compliments from our readers such as “The library service is excellent. No specific areas for immediate attention.”, “Good selection of books and materials”, “Fabulous services and arrangements. Many thanks!”,“Library staff provides good service”, and many more. The Library is appreciative of the recognition of our hard work. We shall continue to do our best to support your research, teaching, and learning needs.
Please click Details tab for the detailed survey result, and refer to the Questionnaire tab for the original survey questions.
The following are responses from the Library regarding to your comments and suggestions:
The Library is aware of the needs for more e-books. We have increased our acquisition of e-books in the past year. In the coming academic year, more Wiley and Cambridge University Press electronic books will be available for access. The Library has also implemented its e-Preferred Collection Development Policy and will continue to shift more funding to acquire electronic resources and reduce the purchase of print materials. In this academic year, the Library has subscribed to CHinese ANcient Texts database (“CHANT”) 「中國方志庫」and Termsoup to support the teaching and learning. More online newspaper databases, such as PressReader, ProQuest Historical Newspapers, and South China Morning Post have also been added to the Library collection.
There is always room for improvement in our collections. You are welcome to let us know if any resource is needed. Please contact us at firstname.lastname@example.org for any purchase recommendation.
The Library will offer workshops on different topics to staff and students every semester. Other than basic library workshops to help users getting familiar with the library resources, the Library is planning to introduce a more variety of workshops and seminars to our users, such as the information literacy workshops and tailored workshops specified for different courses. Also, more practical workshops for students and staff will be introduced, such as workshops on subject-related databases and research-related software. We hope that the new workshops will better support your study and research needs.
After taking into consideration the great demand for longer opening hours and reviewing the manpower of the Library, the Library will be able to extend its opening hours in the coming academic term. The Library will open until 12:00 mid-night on weekdays during term time, and until 7:00 p.m. on weekdays during term breaks. It will provide an increase of more than 120 service hours to better support your study and research needs under this new arrangement.
In accordance with the University’s guideline, the Library adjusted the room temperature at all floors of the Library at 25 degrees Celsius. However, the exact indoor temperature may vary due to the large space of the building or influence by the outside temperature. In case the room temperature is too low, please contact our duty staff at our service counters. We will follow-up with the Facilities Management Division of the Comptroller’s Office to adjust the temperature in the Library accordingly.
In order to improve the computing and printing services, the Library has taken action to enhance the computing equipment during this summer. Such enhancement includes re-cloning all the PCs in order to speed up the system performance and enabling the photocopying function in all the multi-function printers. Regular checking will also be performed to maintain the uptime of these network printers. The Library is also working closely with ITSC to maintain stable Wi-Fi connections for our users. Other than enhancing the equipment, the library is also working to improve the accuracy of the auto-generated citations on the 1-Search system. As always, we shall continue to review and update our computing services to fit your study and research needs.
The Library will undergo a renovation soon. The first floor of the Library will be renovated into a new technology and learning hub. After the renovation, more study spaces, a better study environment, and a Café will be provided. We hope these new facilities will enhance our space use to better serve your needs.
Once again, we must thank you for your support and written compliments to the Library. It’s encouraging and important to keep us motivated to improve our services. We sincerely wish that we can be your partner in learning, teaching, and doing research in the Lingnan community.
As always, your comments are valuable to us to improve our services, and please feel free to contact us anytime if you have any comments or suggestions: https://www.library.ln.edu.hk/en/help/ask.
Part I - Satisfaction with Library Services
Reference Services - these services include answering questions of all types and complexity, providing orientations to the Library, delivering training, and conducting online searches.
1. Generally speaking, to what extent are reference services:
|Reference Services||5 (Most)||4||3||2||1 (Least)||Not Sure|
In particular, to what extent are you satisfied with the following Information services we are providing:
|Information Services||5 (Most)||4||3||2||1 (Least)||Not Sure|
|Book Talks/ Seminars/ Exhibitions||45||90||39||18||2||59|
|WhatsApp/ Chat Reference||52||66||53||14||6||62|
|Research Consultation Service||57||81||34||10||4||6|
Circulation Services - these services include circulating materials in and out of the Library, processing reserve materials, searching for missing items and management of the stack and reading areas.
2. Generally speaking, to what extent are circulation services:
|Circulation Services||5 (Most)||4||3||2||1 (Least)||Not Sure|
In particular, to what extent are you satisfied with the following services we are providing:
|Specific Circulation Services||5 (Most)||4||3||2||1 (Least)||Not Sure|
|HKALL/ Interlibrary Loan Services||107||102||24||5||3||12|
|Book Reserve Services||98||87||45||6||3||14|
Part II - Satisfaction with Information Resources
3. Generally speaking, to what extent are you satisfied with the following information resources:
|Information Resources||5 (Most)||4||3||2||1 (Least)||Not Sure|
|Printed Book Collection||69||103||49||9||3||20|
|Printed Journal Collection||63||86||57||5||2||40|
|AV/ Microform/ MLLC Materials||56||101||43||7||1||45|
|Digital Commons(Theses, Dissertations, Research and Journal papers from students and academic departments)||63||87||47||8||4||44|
Part III - Satisfaction with Physical Setup
Satisfaction with physical setup can mean a number of things such as: comfort, ease of usage, convenient location, equipment and furniture availability, etc.
4. Generally speaking, to what extent are you satisfied with:
|Equipment||5 (Most)||4||3||2||1 (Least)||Not Sure|
|Individual Study Rooms||64||87||39||8||8||47|
|Faculty and Postgraduate Study Rooms||44||64||39||10||7||89|
|Single Study Carrels||60||75||36||10||7||65|
|Postgraduate Common Room (3/F)||46||60||38||4||7||98|
|Air-conditioning & Ventilation||68||106||44||19||5||11|
|Photocopiers / Scanners||79||91||41||12||4||26|
|AV / MLLC Equipment||60||92||33||6||3||59|
|Other Equipment Furniture||70||98||38||7||3||37|
|Security & Personal Property||113||101||21||3||3||12|